When Council adopted the Multi-family Recycling Program in 2010, the billing was initially accomplished with internal applications written on desktop software. That was not an efficient method of billing and it didn’t provide optimal information for tracking payments and responding to customer inquiries.
While Public Works manages the recycling program, the Finance Department has the responsibility for billing and collecting the fee. Last summer, Council approved the purchase of billing software that allows more efficient billing and better payment tracking. Finance staff has worked since late August to implement the new software and issue invoices. This was accomplished when 448 invoices were mailed last week. Payments are due on February 12, after which staff will utilize the enhanced capabilities of the new software to pursue collection activities on unpaid accounts.