Meet the IT Team

Mark Toalson
IT Director

Areas of Focus: Department leadership, strategic planning for technology use internally and citywide, telecommunication and information technology budget planning, strategic planning for maintenance and support, analysis of industry-related trends, managing private sector purchases for information technology and related consulting.

Colleen Madera
Administrative Assistant

Areas of Focus: Help desk support, project assistance and support, website support and training, phone system management, overall department secretarial support, departmental organization.

Cynthia Chandler Ward
Management Analyst/Project Manager

Areas of Focus: Facilitate the City’s Comprehensive Organizational Resource Evaluation (CORE) project and manage related process improvements.

Joseph DeWalt
Network Engineer

Areas of Focus: Network design, research, development, and maintenance, research and initial implementation of new technology, Internet and firewall technologies, virtual server environments, parking ticket system assistance.

Roger Diercks
GIS Administrator

Areas of Focus: Management and guidance of the GIS program at the City, leading meetings of the City’s GIS committee, creating and maintaining GIS data, reports and maps; assisting with GIS application development and software support, GIS database administration, data analysis and research.

Daphne Greaves
Network Administrator

Areas of Focus: Implementation and support for financial and budget software and other citywide software solutions, Freedom of Information Act requests, domain security and account services, email and application administration, computer purchase program.

Brian Perkinson
Database Administrator

Areas of Focus: Regular administration of City databases, performing tuning and analysis, performing database client/server software installs, applying database software updates and patches, and performing database loads.

Mark Reckowsky
Police Network Administrator

Areas of Focus: General technical support, electronic asset management, hardware and software setup and configuration, software purchasing and licensing, domain security and account services.

Brenda Reed
Network Technician

Areas of Focus: General citywide technical support, citywide electronic asset management, hardware and software setup and configuration, software purchasing and licensing.