How Do I Report a Problem?

For reporting Public Works issues around the City during normal business hour Contact Public Works Department, call 217-403-4700 (M-F / 7:30 a.m. – 4:30 p.m.) or email publicworks@ci.champaign.il.us. For after hours emergencies, call 217-531-3155.

Please be prepared to provide information regarding the issue to the person answering the phone. Include your name, telephone number, location of problem (include information such as side of street, address of problem,  or any other information that will help Public Works Employees locate the problem and address it.

See the section How do I report… below for specific instructions on reporting a particular problem.

SeeClickFix

The City of Champaign Public Works Department is implementing new technology that will allow residents to submit requests for service through a mobile interface while they are out and about in the community. Powered by SeeClickFix, the place-based reporting platform allows residents to document problems ranging from graffiti to potholes within the City’s boundaries.

SeeClickFix allows citizens to report and monitor non-emergency issues. Requests reported through SeeClickFix can provide location, descriptive, and photographic information regarding the problems. Once the issue is documented with SeeClickFix, the reporting citizen, the Public Works Department, and anyone “watching” the area will receive a notification. The service request will be automatically forwarded and entered into the Public Works Department’s work order system. It will be routed to the appropriate Public Works section for response. Once the situation is resolved, the status will be updated and posted on SeeClickFix. Staff will monitor SeeClickFix service requests during normal business hours, which are 7:30 a.m. to 4:30 p.m. Monday through Friday.

The application is free to the public. On mobile devices, SeeClickFix can be downloaded through the App Store on iPhones and Google Play on Android phones. In order to open an account, a person will need to provide a valid email address and set up a user name and password. For those without smart phones, the application is also available online.

More information is available at www.seeclickfix.com. For detailed instructions of how to use the application, see our guide, Using SeeClickFix.

How do I report…

Flooded streets or viaducts?

Contact Public Works Department at 217-403-4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@ci.champaign.il.us.  For after-hour emergencies, call 217-531-3155.

Missing manhole covers?

Contact Public Works Department at 217-403-4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@ci.champaign.il.us.  For after-hour emergencies, call 217-531-3155.

Debris or glass in the street?

Contact Public Works Department at 217-403-4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@ci.champaign.il.us.  For after-hour emergencies, call 217-531-3155.

Traffic signal outages?

To report a traffic signal outage or malfunction during normal working hours of 7:30 a.m. to 4:30 p.m., please contact Public Works at 217-403-4700 or publicworks@ci.champaign.il.us.

For after-hours emergency traffic signal problems, please call  217-531-3155.

(Note: some traffic signals are scheduled to blink red between midnight and 5 a.m.)

Missing traffic signs?

To report a sign knockdown or missing sign during normal working hours of 7:30 a.m. to 4:30 p.m., please contact Public Works at 217-403-4700 or publicworks@ci.champaign.il.us.

To report a sign knockdown or missing sign after hours, please call 217-531-3155.

Streetlight outages?

Contact Public Works Department between 7:30 a.m. to 4:30 p.m at 217-403-4700 or publicworks@ci.champaign.il.us if you have noticed a streetlight that is out, dim or blinking. Once a report has been made, the City will determine who owns the light. If it is a City-owned light, efforts to repair the light within 48 hours are made. If it is an Illinois Power light, the City will notify Illinois Power of a problem and they are responsible for repairing the light.

The following information is useful to identify a specific light:

  • Address where the light is positioned on the street.
  • Side of the street the light is on.
  • Your name and a daytime phone number so we may call with questions if necessary.

Dead animals in the City’s right-of-way?

Contact Public Works Department at 217-403-4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@ci.champaign.il.us.  For after-hour emergencies, call 217-531-3155.

Sanitary sewer backups?

Any time a backup occurs, homeowners should first contact Public Works (BEFORE contacting a plumber or sewer service) at 217-403-4700 or publicworks@ci.champaign.il.us during normal working hours 7:30 a.m. to 4:30 p.m. Monday through Friday.

Sidewalk trip hazard?

The Concrete Section of the Public Works Operations Division manages the City’s sidewalks.  Please contact the Public Works Operations Division between 7:30 a.m. to 4:30 p.m at 217-403-4700 or publicworks@ci.champaign.il.us if tripping hazards are identified.

Potholes?

Potholes are generally caused by moisture, freeze-thaw action, traffic, poor base support, or some combination of these factors. The City of Champaign makes every effort to patch potholes within two business days of a pothole repair request. Timely pothole patching is influenced by many factors such as knowing it exists, the level of traffic, and the availability of personnel, equipment, and materials. Snow and ice removal or other emergency situations would take precedence over pothole patching.

The City encourages citizens to report potholes to the Operations Division at 217-403-4700, between 7:30 a.m. to 4:30 p.m., Monday through Friday. Please provide City staff with your name, address, telephone number, location of pothole, and as much detailed information as possible. This information is very helpful to staff trying to respond to your request. After business hours, on weekends, or holidays you will receive a pre-recorded message with general instructions and emergency information. Please leave detailed information to ensure prompt response.

Ice or algae formed from sump pump runoff?

Contact Public Works Department at 217-403-4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@ci.champaign.il.us.  For after-hour emergencies, call 217-531-3155.

Construction signs or other equipment left after a project?

Contact Public Works Department at 217-403-4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@ci.champaign.il.us.  For after-hour emergencies, call 217-531-3155.

Tall grass?

Contact the Neighborhood Services Department, 217-403-7070 (M-F / 8 a.m. – 5 p.m.)

Leaking fire hydrants?

Contact Illinois American Water Company, 217-352-1420

Power outages?

Contact AmerenIP, 800-755-5000

Stray animals?

Contact Champaign County Animal Control, 217-333-8911