Parking Office Questions
Where is your office located?
The Parking Programs Office is located at 702 Edgebrook Drive, in Champaign. Head North on Prospect and turn right (east) at the Bloomington Road intersection. Turn left (north) at the second stoplight onto Hagan Street. Edgebrook Drive is the first road on the right from Hagan. The Parking Programs Office is located in the first building on the left on Edgebrook Drive (Public Works Center).
What are your office hours?
The office is open 7:30 a.m. – 4:30 p.m., Monday through Friday. Permit transactions end at 4 p.m.
How do I contact the office?
- Phone: 217.403.4700
- Fax: 217.403.7055
- Email: firstname.lastname@example.org
General Parking Questions
I never seem to have change for the meters. Do I have any options?
- CashKey: All City of Champaign, City of Urbana and University of Illinois meters accept the CashKey. The CashKey is a convenient, cashless way to pay for parking. CashKeys may be purchased and/or time loaded at the Parking Programs Office (702 Edgebrook Drive) or at the Finance Office on the Second Floor of the City Building (102 N Neil Street) as well as at the U of I and City of Urbana Parking Offices. Go to the CashKey page for more information on the CashKey.
- Pay Stations: Located in the Market & University Lot (Downtownat 43 E University Avenue) and Walnut & Washington Lot after 5 p.m. (at 45 E Washington Street), pay stations accept coins, bills, credit or debit (VISA, MasterCard & Discover).
- Hill Street Parking Deck: Cash, credit, debit (VISA, MasterCard & Discover) and merchant validated tickets are accepted in the deck located at 123 W Hill Street.
On what days is parking free?
There is no charge to park in Champaign all day on Sundays or City Holidays (New Year’s Day, Dr. Martin Luther King, Jr Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve and Christmas Day). Parking is also free Downtown all day on Saturdays.
How do I report a problem with a parking meter?
Call the Parking Programs Office at 217.403.4700 to report a problem with a parking meter. Be prepared to provide the meter location and number.
Who may use disabled parking?
In compliance with Illinois State regulation, handicapped parking is permitted only when the handicapped person is present, the vehicle is being used for his/her transportation, and the handicapped parking placard or license plate is displayed. Handicapped parking spaces may not be used by persons without a handicapped placard for any length of time.
How do I obtain a disabled parking permit?
A temporary handicapped placard valid for up to 90 days may be obtained from the City of Urbana Finance Department, located at 400 South Vine Street, Urbana, Illinois 61801, 217.384.2345.
Permanent placards may be obtained from the Secretary of State’s Office. Visit the web site for information regarding eligibility requirements and the application procedure. Please note that a physician’s verification of eligibility is required to obtain either a temporary or a permanent placard.
Where in the City can I park my RV?
Recreational vehicles may only park on City streets in a residential district under the following circumstances:
- Between the hours of 5 p.m. on Thursday and noon on Monday.
- By obtaining a special parking permit. No more than 5 permits shall be issued for any one vehicle within a calendar year.
- Between midnight and 11:59 p.m. on Memorial Day, Fourth of July and Labor Day.
Why was my vehicle towed?
Vehicles parked in prohibited areas may be towed because of safety issues. The City may also tow vehicles registered to owners who have not paid accumulated parking citations. Vehicles that are abandoned/inoperable and/or have expired registration can also be towed. All citations must be paid to Parking Programs, and the cost of the tow and all storage fees must be paid to the towing company before the vehicle will be released. Payment to the City of Champaign must be in the form of cash, money order, cashier’s check, VISA, MasterCard or Discover only. No personal checks will be accepted once a vehicle has been towed.
I had my flashers on. Why did I get a citation?
Vehicle flashers (hazard lights) are a universal sign that your vehicle is disabled. They do not allow you to park in metered or prohibited areas for even a short amount of time, nor do they indicate to parking personnel that you will “be right back.”
Why was my vehicle booted?
Booting is a process in which a vehicle is immobilized in the location in which it is found. The “Boot” is a large metal restraint that clamps onto one wheel of a vehicle, rendering it incapable of being moved. A vehicle is subject to booting if it has accumulated five (5) or more unpaid citations that remain unpaid for a period of 30 days. A vehicle may be booted or towed when it is on the public right-of-way or any City-owned property. The decision whether to boot or tow will be made depending on the circumstances of each situation. In order to release the Boot, all past due fines must be paid. Payment must be in the form of cash, money order, cashier’s check, VISA, MasterCard or Discover. Personal checks will not be accepted once a vehicle has been booted. There is a $35 administrative fee to have the Boot released from your vehicle. After hours payment may be made at the Champaign Police Department, 82 E. University Avenue and must be made by cashier’s check or money order.