Potholes are generally caused by moisture, freeze-thaw action, traffic, poor base support, or some combination of these factors. The City of Champaign makes every effort to patch potholes within two business days of a pothole repair request. Timely pothole patching is influenced by many factors such as knowing it exists, the level of traffic, and the availability of personnel, equipment, and materials. Snow and ice removal or other emergency situations would take precedence over pothole patching.
The City encourages citizens to report potholes to the Operations Division at 217-403-4700, between 7:30 a.m. to 4:30 p.m., Monday through Friday. Please provide City staff with your name, address, telephone number, location of pothole, and as much detailed information as possible. This information is very helpful to staff trying to respond to your request. After business hours, on weekends, or holidays you will receive a pre-recorded message with general instructions and emergency information. Please leave detailed information to ensure prompt response.